Implement and refine the proper process, methodology, best practices, infrastructure, skills, and tools to grow customer relationships, revenues, and profitability.
Design, implement, and sustain a Voice of the Customer Program, ensuring that customer feedback is measured, benchmarked, and acted upon both internally and externally.
Institute a defined process and methodology for developing and presenting your organization’s value proposition in economic terms.
February 27, 2014
This webinar speaks to a recognized approach, Net Promoter Score / NPS®, and how an organization who is utilizing this methodology can also consider advancing their customer experience measurement program forward through additional measurements and metrics. This webinar makes participants think, re-evaluate and re-energize initiatives around knowing and measuring their customer’s experiences.Download
December 13, 2013
Download the replay of our webinar from December 12th to discover what the total economic impact of an optimized VoC program can be for your organization. On this webinar we highlighted the areas of economic impact that an account surveying program will provide an organization in terms of Revenue Retention, Revenue Generation, and Cost Savings. […]Download
November 4, 2013
To say that businesses depend on the success of their most strategic accounts would be a hyperbolic understatement. Typically these customers represent less than 20% of an organization’s total customer population and generally account for over 80% of the total revenues. So what do organizations do when the performance of these top accounts goes stagnant […]Download
25 Year of Sales and Account Management Experience. Learn more
Our holistic “metric-based” solutions are based on the principle if you can’t measure it, you can’t manage it. Learn more
A member of the Strategic Account Management Association’s (SAMA) Board of Directors and a certified provider within their Certified Strategic Account Manager (CSAM) Program. Learn more