LoyaltyPro.com™

 

Do you really know your customer? The Chapman Group has developed a tool called LoyaltyPro™ to enable you to convert customer feedback into knowledge and knowledge into action. LoyaltyPro™ is a web-based customer satisfaction survey tool that can track, assess, measure, and provide a clear overview and insight into your customer’s loyalty, and risk of attrition 

 

LoyaltyPro™ offers organizations a tool to gather customer input, assess customer satisfaction, identify and analyze satisfaction “gaps,” relationship issues, and value of the customer and most importantly become a resource to generate recommended “customer improvement action plans.” 

 

LoyaltyPro™ enables users to:

 

     · Quickly gather tactical and strategic business intelligence

 

     · Engage customers at all contact points including senior level

       relationships

 

     · Effectively measure and analyze customer’s satisfaction

 

     · Empower your organization with actionable knowledge from your

       customers

 

     · Initiate critical information sharing across the entire organization

 

     · Stop reacting – proactively manage the customer base today

 

     · Ensure that account satisfaction is part of your Account Relationship

       Servicing model

 

     · Collect results in an Internet-based Access or SQL database

 

     · Collect data and analyze your results graphically

 

     · Easily generate reports 

 

For more information, please visit www.LoyaltyPro.com.